Privacy Policy
Effective Date: October 2025
At Salon Aurum Hair and Beauty, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website, making a booking, or communicating with us, you agree to the terms of this Privacy Policy.
01. Information We Collect
We may collect personal information when you:
- Book an appointment (online, by phone, or in person)
- Subscribe to our mailing list or promotional updates
- Complete a contact form on our website
- Engage with us on social media
- Make a payment for our services
The information we collect may include:
- Your name
- Contact details (phone number, email address, postal address)
- Payment details (processed securely via third-party payment providers)
- Service history and preferences
- Any other information you choose to provide (e.g., notes about allergies or hair conditions relevant to your service)
02. How We Use Your Information
We use your personal information to:
- Schedule and manage your bookings and appointments
- Communicate with you regarding services, promotions, or updates
- Process payments and issue invoices
- Improve our services, customer experience, and website performance
- Send appointment reminders and special offers (if you’ve opted in)
- Comply with legal or regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
03. Data Storage and Security
Your information is stored securely in electronic systems protected by password access and encryption where appropriate.
We take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.
If your personal information is no longer required for the purpose it was collected, we will securely delete or de-identify it.
04. Third-Party Services
We may use trusted third-party providers to assist in delivering our services, such as:
- Online booking systems (e.g., Fresha, Timely, or similar)
- Payment gateways (e.g., Stripe or Square)
- Email marketing tools or social media platforms
These providers may have access to limited personal information as required for their function, and each operates under their own privacy and data protection policies.
05. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to collect non-personal data about visitor activity.
This helps us understand how users interact with our website and improve our content and services.
You can disable cookies through your browser settings, though some site features may not function as intended without them.
06. Access and Correction
You have the right to access or update your personal information held by us.
If any details are incorrect or incomplete, please contact us and we’ll promptly correct them.
To request access or correction:
Email us at info@salonaurum.com.au or call 0491 790 578.
07. Marketing and Communication Preferences
If you’ve subscribed to our mailing list or chosen to receive updates, you can opt out at any time by using the unsubscribe link provided in our emails or contacting us directly.
08. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The most current version will always be available on our website.
09. Contact Us
If you have any questions or concerns about this Privacy Policy, or how your information is handled, please contact us:
Salon Aurum Hair and Beauty
- 19 Dana Street, Ballarat Central VIC 3350
- info@salonaurum.com.au
- 0491 790 578